Orders for personalised, custom made, made to measure or other special order goods may not be cancelled or refunded under any circumstance.
You may cancel other orders at any time before they are dispatched by either emailingsupport@littletotstoys.co.ukor calling +44 333 303 1279 and requesting a cancellation.
Before returning any goodsyou must contact usfor returns authorisation by either emailingsupport@littletotstoys.co.ukor calling +44 333 303 1279 and requesting a returns note.
You may return goods for any reason within 30 days from the date of delivery provided that ALL the following conditions are satisfied:
Goods will only be accepted if they are in brand new, unused condition with any tags still attached and fit for immediate re-sale;
Packaged items will only be accepted if the package remains unbroken and in reasonable condition, and
You obtain a return authorisation and supply the returns note and proof of purchase with the returned good(s) in the same delivery.
Where goods are accepted for return in accordance with all the conditions set out in this document and are found not to be faulty. The risk and cost of returning the goods shall be your responsibility.
If your requests return of goods because they are believed to be faulty, we reserve the right in the first instance to send a representative to inspect goods on-site or send a third-party engineer to investigate the fault.
In instances where the inspection finds the fault is a result of misuse, vandalism, incorrect application, installation fault or other cause that cannot be reasonably considered to be an inherent fault of the product, then a charge will be made for this inspection and the return request will be refused. We reserve the right to require payment of this charge upfront prior to inspection, and to refund it if and when the goods are proved faulty.
We may opt not to have the goods returned and to attempt to resolve the issue in some other way.
We reserve the right to require you to return the goods to any UK postal address other than that of our registered business address.
Where goods are returned not in accordance with these conditions or damaged whilst in your possession we shall not be obliged to accept the return of those goods. In such circumstances, we will notify you that the goods are available for re-delivery for which you shall be liable for any reasonable delivery charges incurred.
We will examine the returned goods and will process any refund to you usually within 3-5 working days, but in any case no later than within 30 days. Unless otherwise notified by us the price of the goods will be refunded only and less any applicable restocking, administration, delivery and/or collection charges..
