All delivery addresses for orders to mainland UK (including the Highlands and Islands, Scilly Isles and the Isle of Man) address and available to take delivery any weekday between 08.00 and 20:00 and Saturday 08:00 to 18:00 hours. Delivery for large and/or palletised goods is to the entrance of the delivery property only. The purchaser (their agents, employees or representatives) may also be required to assist in unloading the goods. The purchaser must ensure they have the facilities to take delivery of the goods ordered.
Orders requiring delivery to a non-mainland UK address or an address outside of the UK, will incur a surcharge. If your country isn’t listed on our checkout page please contact us for a quote. Note we are only able to ship order to the current list of EU countries specified here
It is the buyer’s responsibility to pay any appropriate taxes and/or duties required by their country. Little Tots Toys Ltd will not be held responsible for any other fees apart from the initial postage costs and VAT (on orders under $150). For orders over $150 you will be responsible for any import duties, tax and other charges relating to the delivery of your order outside of standard postage charges.
If delivery is attempted and our courier cannot complete the delivery for any reason a surcharge may be payable to arrange a further delivery attempt.
Delivery shortages, missing or damaged items must be reported within 2 business days of the delivery date. Claims for shortages, missing or damaged items cannot be accepted after this time. Buyers must sign for items as damaged with the courier at the point of delivery if there is in any way damage to the packaging.
Orders will be processed within 1-2 business days of being ordered and standard delivery of in-stock items is typically 2-5 working days, all other items are typically delivered in 5-21 working days. Contact us for delivery lead time estimates on a product by product basis if delivery time is of the essence.
All delivery dates published on individual product pages, or quoted by staff are predicted and are not guaranteed. Timed delivery slots are not available without arrangement and written agreement prior to order.
Deliveries may be made in several separate consignments with various couriers depending upon the most cost-effective and fastest method of sending goods as chosen by us.
We reserve the right to cancel any order with no warning or notification should these conditions not be met.
Where you use our courier service for delivery of goods to be framed, this is still done at your risk, Little Tots Toys accepts no liability for lost packages. We will do everything in our power to track a lost package, and will claim against the standard insurance of £25 for the maximum allowed. Should these terms not be acceptable, or you require additional levels of insurance, then you will need to use your own courier.
Where you use your own courier service for delivery of goods to be framed, this is done entirely at your own risk, Little Tots Toys accepts no liability for lost packages. We strongly recommend using a fully track and insured service
